Handling Problem People Successfully
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July 3, 2008
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Posted or edited: 08.01.07 ... PJC Information Services Problem people are part of most any organization, and that’s why it’s so important to master skills for resolution. We’ll show you how to recognize problem behavior, respond to difficult people using proven techniques; prevent future problem behavior using trust, feedback, and effective listening; and determine when you can help and when you can’t. If you can make this part of your job easier, you can focus on the more productive and enjoyable aspects of your work. John Grubbs is owner of GCI, a full service training and consulting firm in Longview, Texas. Fee: $59 (3 Hours) » Thursday, Feb. 21, 2008, 10 a.m. - 1 p.m., PJC |