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Professional Telephone Skills
August 21, 2008
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Posted or edited: 12.14.07 ... PJC Information Services
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In this three-part presentation, learn how to handle every caller with tact, confidence and professionalism. Learn ways to turn difficult callers into delighted customers and how to put angry callers at ease. Workbook provided to attendees.

Fee: Free (4 Hours)

» Thursday, March 6, 2008, 9:30 a.m. - 2:30 p.m., PJC
» Tuesday, March 11, 2008, 9:30 a.m. - 2:30 p.m., PJC - Sulphur Springs Center
» Friday, March 28, 2008, 8 a.m. - Noon, PJC - Greenville Center
» Thursday, June 19, 2008, 9:30 a.m. - 2:30 p.m., PJC
» Friday, June 20, 2008, 8 a.m. - Noon, PJC - Greenville Center
» Tuesday, June 24, 2008, 9:30 a.m. - 2:30 p.m., PJC - Sulphur Springs Center