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Help Desk Specialist Information Technology

Published or Revised November 20, 2017

Responsibilities: This position will work with Information Technology Staff in the administration of all aspects of the Help Desk functions including student staff management and activities associated with the identification, prioritization, and resolution of technical hardware and application software problems reported by faculty, staff, and students. Performs routine secretarial duties such as monitoring budget accounts for the department and maintaining files on spreadsheets and word processing software as well as supervising work-study students.

Qualifications: High school diploma or equivalent required; Associate degree preferred. Experience troubleshooting personal computers in a networked environment. Minimum one-year experience in customer service environment. Two years of experience in responsible employment in clerical/secretarial area or equivalent combination of experience and education. Demonstrated outstanding communication skills, interpersonal skills, and leadership ability. Demonstrated commitment to institutional and community services.

Salary: The salary for this position is on the Clerical Table at Level C.

Fringe Benefits: This position covers health insurance at 100% for employee. Additional optional coverages includes dental, vision, AD&D, life insurance, and long- and short-term disability. Other benefits include retirement under the Teacher Retirement System of Texas, accrued sick leave, vacation, paid holidays, and an employee reimbursement/dependent scholarship program. Health benefits require a 60-day employment period.

Application Procedures: Nominations and applications will be accepted until the position is filled; however, the search committee will begin reviewing applications on December 4, 2017. Candidates cannot be guaranteed full consideration if materials are received after that date. A Paris Junior College Application for Employment, cover letter, resume, copy of transcripts, and a list of references are required. This position is security-sensitive and may require a post-hire Disclosure Regarding Background Investigation on the successful candidate. To download the PJC Application for Employment and Disclosure Regarding Background Investigation Authorization, please visit our web site at Submit completed forms and all other information to .(JavaScript must be enabled to view this email address), fax to 903.782.0288, or mail to Human Resources Office, Paris Junior College, 2400 Clarksville Street, Paris, TX 75460. EOE.

• Applicants must complete the Disclosure Regarding Background Investigation and the Acknowledgment and Authorization for Background Check forms along with the application. Please print The Summary of Your Rights Under the FCRA document for your records. A background check is not completed until after an offer of employment is extended.

• The form opens automatically in the browser with Safari and Chrome; it will download automatically in Firefox. While it is possible to fill the form out in your browser window, some browsers will not automatically save the information when downloaded. Please download the form and open it in Adobe Acrobat, fill out and save, then attach the saved form to an email to .(JavaScript must be enabled to view this email address) .

Paris Junior College is an affirmative action and equal employment opportunity institution and does not discriminate on the basis of sex, disability, race, creed or religion, color, age, national origin, veteran status, or any other protected group status. Applicants requiring accommodations for the application or interview process should contact the Human Resources Office.

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